BUYER AND SELLER AUTHENTICITY

1. Seller Authenticity

Deuce is committed to ensuring the authenticity of all sellers on its platform. To maintain trust and security:

• Verification Process: Sellers must undergo a rigorous verification process, including identity and payment verification.
• Prohibited Activities: Selling counterfeit or fraudulent tickets is strictly prohibited. Violators will face legal consequences as per Indian law under the Consumer Protection Act, 2019.
• Trust Badges: Verified sellers are marked with trust badges to help buyers identify reliable sources.

2. Buyer Protection

• Ticket Guarantee: Deuce ensures that every ticket purchased is valid for entry. If a ticket is found to be invalid, the buyer will receive a full refund, including applicable fees.
• Secure Payments: All payments are processed securely, and buyer details are never shared with sellers without consent.
• Reporting Issues: Buyers can report fraudulent or problematic tickets within 7-10 days prior to the event. Deuce will investigate the matter thoroughly.

3. Consequences for Fraudulent Activity

Any seller or buyer found engaging in fraudulent activity will be:

• Banned permanently from the platform
• Reported to the relevant authorities under Indian laws, including the Indian Penal Code (IPC) provisions for fraud

Reporting Issues: Buyers can report fraudulent or problematic tickets within 7-10 days prior to the event. Deuce will investigate the matter thoroughly.

4. Dispute Resolution

Disputes related to authenticity will be resolved through Deuce’s internal resolution system. If unresolved, users may seek remedies under the Consumer Protection Act, 2019.

5. Cancellation by Seller

Deuce expects sellers to fulfil their obligations once a sale is made. However, if a seller must cancel a transaction, the following policies apply:

Notification of Cancellation:

Sellers are required to notify Deuce immediately if they are unable to fulfil a ticket order. Failure to do so may result in penalties or account suspension.

Consequences of Cancellation:

• Buyers will receive a full refund, including all applicable fees.
• Sellers may incur a penalty fee, deducted from their account balance.
• Frequent cancellations may result in account suspension or removal from the platform.

Reassignment of Tickets:

Deuce will make efforts to provide replacement tickets to buyers whenever possible. Additional charges for upgraded tickets, if applicable, will be discussed with the buyer.

Legal Recourse:

Sellers cancelling transactions without valid reasons may face consequences under the Consumer Protection Act, 2019, for breach of contract.

Contact Us

For further details on our policies, contact us at:

Deuce Support Team

Email: team@thedeuce.in

Phone: +91 80802 81409

Reporting Contact

For any inquiries, problems, apprehensions, grievances, or queries, please do not hesitate to reach out to us at the following contact point:

Email: team@thedeuce.in